HelpOcean is a simple and valuable tool which can be added to your site or application, providing user feedback.
By clicking on the "Feedback" button, users who visit your site can provide suggestions, make comments, report errors, or simply contact you in a fraction of the time compared to the standard way of contacting.
As a result of using HelpOcean, user contact increases by more than 300%.
Also you can create feedback forums, where users can share their ideas on how to improve your product (or site). This functionality provides your users the opportunity to comment and vote on suggested ideas.
The administrator can later change statuses to "resolved" and can notify users, as well as add new functionality based on suggested ideas.