AI in customer service - how automating your knowledge base and helpdesk saves your team time
Sugester Team,
2026-08-27
AI search in the knowledge base, a helpdesk with an AI assistant and an in-browser softphone - new tools that help companies serve customers faster, cheaper and without endless app-hopping.
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How to Use YouTube for Customer Service - Tutorial Videos in Your Knowledge Base
Sugester Team,
2026-08-13
Do your customers prefer watching over reading? No surprise there - a short how-to video can explain in one minute what an article takes three pages to cover. We show you how to connect YouTube with your knowledge base so your users find answers faster.
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Secure business email, GDPR and Microsoft 365 - how Sugester protects your company data
Sugester Team,
2026-07-29
Email integration with Microsoft 365, email forwarding, template access controls, self-service account deletion (GDPR) and two-factor login with browser remembering - new security and email features.
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CRM, Kanban and Integrations - How Sugester Brings Sales and Projects Together in One Tool
Sugester Team,
2026-07-08
Kanban view for projects and CRM, Fakturownia integration, sales pipelines and customer import - new features that unite sales, project management and customer service in a single system.
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4,318 articles in 7 languages - how we moved Fakturownia's knowledge base to a new system
Sugester Team,
2026-06-17
Fakturownia.pl serves customers in 7 languages. Each one needs a knowledge base in its own language. When it was time to migrate, we had to move more than 4,000 articles without losing links, translations or the category structure.
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